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Digital transformation (DX) is a broad business strategy, applicable across all industries, to solve traditional business challenges and create new opportunities through the use of technology. It requires acceptance of entirely new ways of working and delivering value to customers.
Aligning needs and value informs an organization’s digital transformation strategy and provides the prerequisites for selecting a digital transformation solution. Successful DX adopters who align to value are turning to digital transformation providers who are committed partners versus one-off vendors.
Defining Digital Transformation for Field Service means more than improving first-time fix rates, reducing truck rolls, and maximizing customer satisfaction. Digitally transform your entire service chain and surpass your competitors.
PTC’s Service Optimization Solution provides the perfect mix of technologies to reduce the cost of service and help accelerate the productivity and efficiency of service technicians.
With advanced analytics and real-time visibility into the health of your products, you will know exactly what is wrong, why it went wrong, and ensure your technician has the right parts and procedures to fix the problem—sometimes before it happens. And, with remote software content management you can minimize how often technicians even need to be dispatched, keeping costs down and reducing the number of technicians necessary to service your assets.
But, when you do need to train new technicians, augmented reality helps with onboarding and continuous on-the-job training. From 3D, step-by-step instructions to over-the-shoulder guidance and expert knowledge capture—you can ensure your workers have the information they need to fix things the first time, every time
Fully optimized factories are elusive targets. Smart manufacturing solutions can unlock new levels of innovation, productivity, and growth.
According to IDC, industrial companies are prioritizing digital manufacturing investments, yet many struggle to scale because their business goals are poorly defined. PTC’s digital manufacturing solutions are prescriptive, scalable, and proven to deliver maximum business impact. Successfully implementing digital manufacturing solutions requires prioritizing measurable business goals, including: