IoT-enabled Predictive Solutions

50% reduction in mean time to repair

First-time fix improvement from industry average of +60-85%

Provide longer scheduling windows to enable "negative" response times.

10-20% improvement in on-time arrivals

Planned services and scheduling improves service margins +30%

Increase company profit & revenue along with customer value.

Better brand reputation and sustainable competitive advantage

Increase service profitability by improving dispatch avoidance and first-time fix rates.

5-10% reduced call volumes

30-50% fewer Dispatchers

Improved product and service outcomes

Better asset utilization

Increased customer satisfaction

What it Means

Provide technicians with efficient access to the right information to fix the issue the first time.

• Automate the diagnostic process to quickly narrow down the problem
• Provide access to the proper repair documentation in the context of the asset and the issue

Remote Access to Connected Devices

• Remote access, file transfers, software content management
• Reduces on-site repair visits

Why It Matters

Lowers the cost of service, improves technician productivity, and increases customer satisfaction

What it Means

Value Added Services beyond traditional break-fix or time & materials

• Comprehensive maintenance plans
• Remote service, new SLA tiers, parts/consumables delivery
• Price/profit maximization
• Competitive differentiation

Outcome Based  Business Model

• "Service is the Product" design outcome-based services
• Meter & deliver outcomes
• Transform business models
• Market leadership

Why It Matters

Improving service revenue and customer satisfaction by providing differentiated service offerings while mitigating the risk of such offerings. 

What it Means

Proactive and Predictive Service is the future of field service

• Auto-create, schedule & dispatch jobs
• Work scope creation based on alert & diagnostic models
• Service instructions, interactive 3D models to tech
• Increase first-time fix rate and customer satisfaction

Real-time Data Collected About the Issue

• Increase accuracy of data capture
• Improves diagnostic/triage process

Why It Matters

Ensure that service is provided quickly and accurately to increase customer satisfaction and improve technician productivity