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We "service the service companies" with aftermarket consulting services designed to bring industry-leading field service management capabilities to our clients.
We go deep into:
First-time fix, Response Times, Spare Parts Management, Dispatch Process, Service Technologies, New Business Models, Addressable Markets, Technician Training & On-boarding, KPI's Service Analytics, and Customer Support/ Customer Experience
We help organizations select, implement, and obtain rapid benefit from investments in digital service technologies to support their journey to Predictive Maintenance and Service Transformation destinations such as Product-as-a-Service and Operating Leases.
We assist clients with:
Augmented Reality (“AR”) and Internet of Things (“IoT”) solutions, Inventory Optimization, FSM Software, CRM, Knowledge Base, LMS, ERP, Machine Learning, and Field Hardware/Wearables
Our field service management consulting services are outcome-focused. Whether your business employs 10 technicians or hundreds, we will show you what is possible within today's field service landscape - and what service transformation could look like for your business. We take the best practices from global field service organizations and combine with current and emerging technology to create a value-cost-risk strategic framework tailored to your unique business and market.
If you are looking for business growth, improved profitability, greater customer service levels, or all of the above, our strategic aftermarket process will address the areas you want to focus on. As will all of our services, we will provide a clear, visual, easy-to-understand deliverable that your team can easily work with. To ensure successful results, we offer implementation assistance to help you and your people effectively bring strategy to reality.
Service organizations are under pressure to improve performance while reducing costs
What would digital transformation of service do for your organization?
Contact us for a free initial consultation