Advanced Services
Aftermarket Excellence
We "service the service companies" with consulting services designed to bring industry-leading service levels to our clients.
We go deep into:
First-time fix, Response Times, Spare Parts Management, Dispatch Process, Service Technologies, New Business Models, Addressable Markets, Technician Training & On-boarding, KPI's Service Analytics, and Customer Support/ Customer Experience
Digital Transformation
We help organizations select, implement, and obtain rapid benefit from investments in digital service technologies to support their journey to Predictive Maintenance and Service Transformation destinations such as Product-as-a-Service and Operating Leases.
We assist clients with:
Augmented Reality (“AR”) and Internet of Things (“IoT”) solutions, Inventory Optimization, FSM Software, CRM, Knowledge Base, LMS, ERP, Machine Learning, and Field Hardware/Wearables
Consulting Services
Our Field Service Consulting services are outcome-focused. Whether your business employs 10 technicians or hundreds, we will show you what is possible in today's field service landscape. We take the best practices from global field service organizations and combine with current and emerging technology to create a value-cost-risk strategic framework tailored to your unique business and market.
If you are looking for business growth, improved profitability, greater customer service levels, or all of the above, our strategic process will address the areas you want to focus on. As will all of our services, we will provide a clear, visual, easy-to-understand deliverable that your team can easily work with. To ensure successful results, we offer implementation assistance to help you and your people effectively bring strategy to reality.
- Selling Service – What are your value propositions?
- KPI Development and effective management reporting – analytics made easy. What are the most important performance indicators? How can you easily collect and analyze data?
- Technician Efficiency – Identify the right targets and measurements. Root cause factors impacting profitability
- Dispatch & Call Center Effectiveness – Balancing technology and business processes for efficient work order scheduling and customer satisfaction
- Parts Inventory – How to achieve desired first-time fix rates without over-investing in inventory
- Technician Training & Onboarding (revenue generating in 3 months or less)
- Customer satisfaction surveys - Independent and highly targeted to pinpoint improvement areas
- Software selection (ERP, CRM, FSM)
- Technology Enablement – better use of existing technology and emerging technologies. How to deploy and capture value from technology investments
- Strategic Planning – including Business Plan development
- Business Coaching
- Owner-Executive
- Sales and Service Managers
- Financial - Cash flow and working capital improvement
